Return & Exchange Policy – Offres Uniques

At Offres Uniques, our goal is to provide a smooth, pleasant, and stress-free shopping experience.
If, for any reason, you are not fully satisfied with your purchase, we offer a clear and simple return and exchange policy.

1. Return & Exchange Conditions

Eligible Products

Only items purchased directly from Offres Uniques are eligible for return or exchange.

Timeframe

You have 7 days from the date you receive your order to request a return or exchange.

Product Condition

Returned items must be:

-Unused

-Undamaged

-In their original packaging

-Complete with all accessories, tags, manuals, or extras included in the package

Exclusions

Some items cannot be returned unless they are defective, such as:

-Personalized products

-Custom-made items

2. Return Process

  • To request a return, please follow these steps:

  1. Contact our customer support through the Contact Us page, providing:

    -Your order number

    -The item you wish to return

    - The reason for the return

  2. A member of our team will contact you with instructions.

  3. Carefully pack the item and ship it back following the instructions we provide.

Important:
Return shipping fees are the customer’s responsibility unless:

-The item is defective

-The item received is incorrect

-The issue was caused by our error

3. Exchange Process

If you wish to exchange an item (different color, model, or variation):

  1. Contact our customer service via the Contact Us page.

  2. We will check the availability of the desired item and provide further instructions.

Notes:

-Return and reshipping fees are the customer’s responsibility unless the exchange is due to our mistake.

-Exchanges can also be handled at the initial delivery moment if the courier is present and the issue is noticed immediately.

4. Refunds

Once your returned item is received and inspected:

-Your refund will be issued using the original payment method.

-Refunds are processed within 7 to 14 days after we receive and validate the returned item.

-Only items that meet our return conditions will be refunded.

5. Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item:

-Please contact us within 7 days via the Contact Us page.

-Include photos of the item and packaging.

In this case:

-Return shipping fees are fully covered by Offres Uniques.

-We will send a replacement or issue a full refund.

6. Contact Us

For any questions regarding our Return & Exchange Policy:

📍 Via our website: Contact Us section
📧 offresunique24@gmail.com

We are here to assist you and ensure your satisfaction with every order.